Support

Get help with GradeSnap

Find help with GradeSnap, scan an item for condition insights, purchases when offered, and app settings.

Getting started

To scan an item for condition insights, begin with front, back, edge, corner, label, and detail photos. Review the result against surface wear, corners, edges, centering, marks, and photo quality before acting on it.

Install the latest app version.
Check your connection for online features.
Restart the app if a screen does not refresh.

Purchases and subscriptions

If GradeSnap offers a purchase, trial, or subscription, billing and refunds are managed by the store account used to complete it.

Use Restore Purchases after reinstalling.
Use your store account for billing changes.
Contact support if access does not refresh.

Contact support

Include your device model, app version, country, and the exact screen where the issue happened.

Screenshots help support reproduce visual issues.
Do not send payment card details.
Mention whether the issue is on iOS or Android.

Contact

Need a human?

Email support@fbappstudio.com with your device, app version, and what you were trying to do.

What is GradeSnap?

GradeSnap is a grade and collectible condition app for collectors who want consistent condition checks.

Where can I download GradeSnap?

No public store link is listed yet. Check this official website for release and availability updates.

How do I get support?

Visit the support page or email support@fbappstudio.com.